We all know that big corporations can be heartless, soulless, evil organizations, but this one is almost unbelievable… almost.
It seems that Time Warner Cable decided to bill a lady in Wisconsin $2000 for cable equipment (her cable box and accessories) damaged in a tornado that demolished (and I really mean demolished) her home a few weeks ago.
The lady called TWC to have the charge removed because a tornado leveled her home and she was informed by a manager that she would have to turn it in to her insurance company.
When asked what in the world they were thinking, TWC’s spokeswoman said it was a misunderstanding (I don’t know what you can misunderstand about “my house was leveled by a tornado”). Also, when asked whether anyone else had actually had to pay the charge, she replied that those in the area who didn’t mention the tornado were billed.
WOW. Can we say ‘unethical’?
Here is a company with a history of terrible customer service (almost legendary for their terrible customer service, actually) doing nothing to repair their image.
I guess we shouldn’t be surprised.